Shipping Policy

At LunaSnugs™, we believe comfort starts the moment you place your order — not just when your blanket arrives. That’s why we’ve crafted a shipping experience that’s smooth, secure, and completely transparent from start to snuggle.

Processing Time

All orders are carefully packaged and processed within 1–3 business days (excluding weekends and holidays). During high-demand periods (like holidays or product launches), processing may take a little longer — but rest assured, your LunaSnug is always worth the wait.

Once your order is processed, you’ll receive a confirmation email with tracking details as soon as your package leaves our facility.

Shipping Time & Delivery Estimates

We currently ship across the United States

Domestic (U.S.) Shipping:

Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days (if selected at checkout)

All orders ship via trusted carriers like USPS, UPS, and FedEx. Final delivery time depends on your location and selected shipping method.

Don’t see your country listed? Reach out to us at lunasnugscs@gmail.com — we may be able to accommodate you.

Shipping Rates

Shipping rates are calculated at checkout based on your location and preferred shipping speed. We may offer free shipping promotions from time to time — keep an eye on our homepage or sign up for our newsletter for exclusive deals.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us within 6 hours of placing it. Once an order begins processing or ships, we are unable to make changes or cancel the shipment.

Lost, Stolen, or Delayed Packages

We know how important your order is. If your tracking number shows your package as delivered but you haven’t received it, or if it’s delayed beyond the expected window:

Double-check your shipping address.
Look around your delivery area and ask neighbors or building staff.
Contact the shipping carrier with your tracking number.
Still no luck? Email us at lunasnugscs@gmail.com, and we’ll do everything we can to help.

Please note: LunaSnugs™ is not responsible for packages lost or stolen after delivery is confirmed by the carrier. We recommend choosing a secure delivery location or selecting signature-required shipping if available.

Eco-Conscious Shipping

We’re committed to sustainability. Whenever possible, we use recyclable or reusable packaging materials, and work with carbon-conscious carriers who share our values of minimizing environmental impact.

Need Help?

We’re always here to assist. Whether you have a question about your shipment, need help with tracking, or just want an update — reach out to our customer care team at:
lunasnugscs@gmail.com